Patient & Family Rights


  • To receive respectful and compassionate care

  • Privacy and personal dignity

  • To receive information about treatment in a language they can understand

  • Giving or refusing consent to the recommended care

  • Requesting and receiving pain relief

  • Confidentiality of information in their medical records

  • To know the names of the people looking after them

  • Expressing concerns or complaints

  • To receive information about the cost of their treatment


Our patients and their families have a responsibility to:

  • Be thoughtful of other patients and visitors

  • Be respectful of those who are caring for them

  • Provide complete information about illness and medical history

  • Listen to explanation, ask questions when they do not understand, and participate in decisions about treatment

  • Attend appointment at the right time

  • Tell us when they are pleased with their care, so that we can improve the quality of our services